Shipping & Returns
General Terms:
Lust Affairs reserves the right to update the rules when necessary, and the updated version will be published on www.lustaffairs.com with immediate effect. If you refuse to accept the policy, you are deemed to have waived the use of the services provided by Lust Affairs immediately. All buyers or suppliers are deemed to accept the rules if they are using the services provided by Lust Affairs. Supplier would publish their own Return & Refund Policy on the product detail page. Lust Affairs' policy shall prevail in case of conflict with supplier's policy.
Due to the personal nature of our products, unfortunately we cannot accept returns or exchanges, with just a few exceptions. Make sure to read all exceptions to see if one of them applies to you. Otherwise, all the items we sell are considered final sales.
Return, refund, and exchanges exceptions:
1. Goods returned in transit:
If the package is sent back to the supplier during transit for any reason, and the buyer applies for a refund, the supplier should refund within 3 business days of the refund request. Under the same cases, if the buyer requests redelivery, the supplier should begin redelivery within 5 business days of the request date.
2. Goods Destroyed in Transit
If the package/goods are destroyed in transit, and buyer has proof from the logistics website such as but not limited to a screenshot from the logistics website that the order was destroyed, the supplier should refund the order within 3 business days of buyer's refund request, or redelivery within 5 business days of the request.
3. Cancellation before the product is shipped
Before an order is shipped out, the buyer has the right to apply to cancel the order by clicking the "request refund" button in Lust Affairs buyer center, or by contacting Lust Affairs customer service to cancel the order within 24 hours. Please note some supplier policies do not accept order cancellations before the order is shipped out.
4. Out of Stock
If the supplier cannot fulfill the buyer's order within the order processing time indicated on Lust Affairs' product page, under the condition, but not limited to no stock or other conditions, the supplier has the right to cancel and refund the order.
5. Package breakage/significantly (not as described/missing or wrong goods/quality problems)
If the buyer detects any problem upon receipt (damaged package/significantly not as described/missing or wrong goods or other quality problems), buyer should provide a refund or redelivery request with valid proof (photos/videos of goods received that shows the problem clearly). After the buyer files a request on Lust Affairs, the supplier should check the proof and give a response within 3 business days.
If the proof checked by the supplier is not showing the problem clearly and or if the proof checked by Lust Affairs is not showing the problem clearly, the proof is invalid, and the supplier/Lust Affairs has the right to reject the buyer's refund request.
If the buyer's proof shows a problem clearly after being checked by the supplier/Lust Affairs, the proof checking time shall not more than 3 business days, and if the goods need to be returned to get a refund, the supplier should provide the buyer with a prepaid return label within 3 business days of proof approval, and refund the order when the return shows in transit on the logistics website searched by tracking number buyer uploaded within 3 business days. If the goods needn't be returned, the supplier should refund the order within 3 business days of the refund request.
If proof is valid, and buyer requests redelivery, the supplier should redelivery within 5 business days of proof approval. Please note suppliers have the right to refund order if the redelivery products have no stocks, or buyers are able to reorder products when the products are restocked.
6. Wrong Receipt Information
If the buyer puts wrong receipt information on an order, the buyer should contact the supplier via "Contact Seller" or contact Lust Affairs customer service to request the supplier update the order with the correct receipt information.
Please note the receipt information correction or order cancellation are not guaranteed.
If the order has already shipped out, it is the buyer's responsibility to contact the logistics company with the correct information.
If the goods have been delivered to the wrong receipt, the buyer can attempt to send back the products at his/her own expense. If the goods are returned in good condition, the supplier shall refund the order within 3 business days of receiving the goods, as buyer’s refund request, or begin redelivery within 5 business days of receiving the goods. Please note buyer will additionally be in charge of the redelivery fee.
If the order cannot be corrected or returned, the buyer will bear the losses.
7. Too-long of Shipping Period
If the transit time exceeds the estimated delivery time by 10 days or more and the supplier fails to provide any valid tracking updated info, the buyer may apply for a refund. Lust Affairs require supplier refund order within 3 business days at buyer request.
Note: this clause is not applicable for special time/periods such as holidays, covid-19, abnormal weather, or other abnormal situations.
8. Other
When encountering holidays, covid-19, abnormal weather, or other abnormal situations, the buyer shall contact us through //lustaffairs.com/contact-us/contact-us or contact the supplier through their Lust Affairs account with the order "Contact Message" option to solve the goods or logistics issue.
Lust Affairs will try its best to assist buyers in these special circumstances in a timely manner. After notifying Lust Affairs, buyers should expect a decision from Lust Affairs on these types of issues no later than two weeks.
Once the buyer submits the after-sales request, the buyer needs to provide evidence (as the clause states below) to the supplier or Lust Affairs. If the buyer cannot provide compelling evidence within the order after-sales period policy indicated, the supplier and or Lust Affairs has the right to reject the return and refund request.
Whether the evidence is compelling or not will ultimately be determined by Lust Affairs.
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